Administrative & Support Services
Organized operations, measurable performance, and dependable support—every day
.01
Contract and Vendor Management
We build and manage clear contracts with defined KPIs and SLAs to secure value, compliance, and service quality.
Our team handles supplier evaluation, negotiations, onboarding, audits, and change/claim management.
.02
Helpdesk and Customer Service Management
A centralized, multi-channel helpdesk (phone/WhatsApp/email/portal) with ticket tracking and priority-based response.
Regular reports on response times and satisfaction, with clear escalation paths and root-cause fixes.
.03
Parking and Logistics Management
Optimized access control, permits, and booking to maximize parking utilization and reduce congestion.
We coordinate loading/unloading, vehicle routing, and safety protocols for smooth, secure site flows.
.04
Facility Inspections and Performance Reporting
Scheduled inspections with digital checklists to monitor condition, compliance, and corrective actions.
Dashboards and monthly reports highlight trends, recurring issues, and continuous improvement plans.
